Terms of Use

1.General Information

1.1. These Terms of Use regulate legal relations between AS Profline, registry code 10480935, VAT No EE 100369997, Veerenni 29, Tallinn, e-mail: info@profline.ee, hereinafter the Company, and the person who made the purchase, hereinafter named the Customer, arising from buying products in the Company’s e-store.
1.2. In addition to these Terms, the legal relationships arising from the distribution of products through the e-store are regulated by the law of the Republic of Estonia.
1.3. The Company has the right to change the Terms of Use of the e-store, as well as the prices of products and services. Changes will be notified in the e-store environment. The conditions and prices valid at the time of the purchase are applied to the transaction.
1.4. The product selection, prices and discounts may differ from the product selection, prices, wholesale prices and discounts in the Company’s retail store.
1.5. The Company does not offer the option of placing special orders through the online store. Please send all wholesale orders and requests for product development to info@profline.ee or profline@profline.ee.
1.6. The Company does not provide the maintenance service for purchased items after the execution of the contract. The maintenance of the items should be carried out only according to the care instructions attached to each item.

2. Prices

2.1. The prices given for products include the VAT rate of 20%, applied in Estonia.
2.2. When placing an order, the shipping costs corresponding to the shipping method selected by the Customer are added to the product price. The shipping method can be selected, and the shipping cost is calculated in the shopping cart.
2.3. If you have a discount code, the discount is calculated from the product price in the shopping cart after you insert the discount code.

3. Placing an order

3.1. When you have selected the product and its size and/or color, it should be placed in the shopping cart using the “Add to cart” button.
3.2. It is possible to change the quantities in the shopping cart and remove products until the payment is made.
3.3. To complete the order, you must enter the necessary data in the shopping cart, select the payment method and press the “Go to Checkout” button.
3.4. The order is considered placed after pressing the button “Place the order with payment obligation”.
3.5. The Company sends the order confirmation notification to the Customer’s e-mail address.
3.6. If the product ordered by the Customer is not available, the Company cancels the order. The order can be canceled both partially and completely. The Customer will be informed of the cancellation immediately. In case of partial cancellation, the Company may ask the Customer’s preference regarding the rest of the order – whether to ship the rest or cancel the entire order.
3.7. For wholesale orders, the Customer will be contacted and the payment and shipping terms are specified.

4. Payment

4.1. For purchases made in the e-store, the Customer makes 100% prepayment in Euros.
4.2. A wholesale customer making purchases in the e-store can agree to special shipping and payment conditions via the contact form.
4.3. Orders can be paid:
4.3.1. By bank transfer
4.3.2. Via bank link
4.3.3. By credit card
4.4. Payments are made outside the e-store in a secure environment through the SEB E-business payment solution – when paying via bank link, in the secure environment of the respective bank. The Company does not have access to the Customer’s bank and credit card data.

5. Toodete kohaletoimetamine kliendile
5.1. E-pood tarnib tooteid Eestisse.
5.2. Tooteid tarnitakse Kliendile Omniva* pakiautomaadi, postkontori*** ja kulleri**** teenustena, Itella SMARTPOST OÜ ** poolt pakutavate teenustena ja DPD Pickup pakiautomaadi ja pakipoe teenustena.
5.3. Tellimuse täitmisel tuleb Teile e-posti teel teade, milles leiate jälgimisnumbri. Jälgimisnumbri abil saate jälgida oma paki teekonda.
5.4. Omniva saadetised on jälgitavad Omniva ning UPU rahvusvahelises jälgimiskeskkonnas aadressil http://www.track-trace.com/post
5.5. Itella SmartPOST saadetisi on võimalik jälgida Itella jälgimiskeskkonnas: http://uus.smartpost.ee/saadetise-otsing.

5.6.DPD saadetised on jälgitavad  https://www.dpd.com/ee

5.7. Saadetise info esmakordne liikumine jälgimiskeskkonda peale paki postitamist võib mõningatel juhtudel viibida kuni 24 h.
5.8. Klient tasub Toodete kohaletoimetamisega kaasnevad kulud. Kõik üle 60 EUR tellimused toimetatakse kohale TASUTA. Alla 60 EUR ostude puhul on saadetiste tasud järgnevad:
• Eestis: Omniva pakiautomaati – 3.00 EUR; Itella SmartPOST pakiautomaati – 3.00 EUR ; Pakk postkontorisse – 3.84 EUR; Omniva kuller – 5.00 EUR; DPD pakiautomaati – 3.00 EUR.
5.9. Hulgiklientide kauba kohaletoimetamise viisi ja kulud lepitakse kokku hinnapakkumise alusel iga hulgikliendiga eraldi. Hulgitellimuste tasumine toimub arvete alusel.
5.10. Transporditasuta on võimalik tellitud tooted kätte saada ka AS Profline kaupluses – Veerenni 29, Tallinn, esmaspäevast  reedeni kell 9.00-16.30.
5.11. Paki kättesaamiseks palume kaasa võtta tellimuskinnituse number ning kehtiv isikut tõendav dokument. Juhime tähelepanu, et pakile tuleb kauplusesse järgi minna 14 tööpäeva jooksul peale e-mailile kinnituse saamist. Kui pakile õigeaegselt järgi ei jõua, siis tagastatakse see Profline AS kaupluse lattu, kus vormistatakse tagastus.

* Omniva pakiautomaat – Pakiautomaati tellimise eeliseks on head asukohad, pikad lahtiolekuajad ning järjekordade puudumine. Omnivaga tellides tuleb paki saabumisel pakiautomaati Teie mobiiltelefonile SMS-teade, milles on pakiautomaadi asukoht ning uksekood.

** Itella SmartPOST pakiautomaat – Pakiautomaati tellimise eeliseks on head asukohad, pikad lahtiolekuajad ning järjekordade puudumine. SmartPOSTiga tellides tuleb paki saabumisel pakiautomaati Teie mobiiltelefonile SMS-teade, milles on pakiautomaadi asukoht ning uksekood.

*** Pakk postkontorisse – Paki saabumisest postkontorisse teavitab Omniva teid postkasti tuleva teatega, millel on märgitud postkontori asukoht ja Teie paki hoiuaeg.

**** Omniva kuller – Saadetise saabumisest teatab kuller teile telefoni teel. Kui te ei ole saadetise kohaletoimetamise hetkel kättesaadav, jäetakse saadetis postkontorisse hoiule seitsmeks kalendripäevaks. Teile jäetakse postkasti teavitus, millel on märgitud hoiutähtaeg ja postiasutuse nimetus, kust paki kätte saab.

*****DPD pakiautomaat – DPD Pickup on jõudsalt laienev pakkide saatmise ja väljastamise võrgustik, mis hõlmab endas nii sisetingimustes olevaid pakipoode kui ka välitingimustes olevaid pakiautomaate ja pakiroboteid. Kõik DPD Pickup pakiautomaadid ja pakipoed asuvad lihtsasti ligipääsetavates kohtades. Pakkide kättesaamine on kiire ja mugav! Kui pakk on jõudnud DPD Pickup pakipunkti, saab paki saaja teavituse SMS-sõnumi või e-kirja teel. Pakile saab järgi minna endale sobival ajal! Pakk väljastatakse nii pakipoodides kui ka pakiautomaatides PIN-koodi alusel. Pakipoes vajadusel ka isikut tõendava dokumendi (pass, ID-kaart või juhiluba) alusel. Pakki hoitakse DPD Pickup pakipunktis seitse kalendripäeva. Kolmandal hoiustamise päeval saadetakse saajale meeldetuletus ning seitsmendal päeval tagastatakse pakk saatjale.

Tellimused täidetakse ning postitatakse hiljemalt kolme tööpäeva jooksul pärast tellimuse kinnitamist. Toote kohalejõudmine sõltub postiteenistustest. Pühade ajal ja allahindlusperioodidel võivad tarneajad olla tavapärasest pikemad. Loodame Teie mõistvale suhtumisele.

6. Returning and replacement of the products

6.1. In case of a purchase from the e-store, the Customer has the right to withdraw from the transaction without giving a reason within 14 calendar days from the receipt of the product by submitting the return form to the Company in writing (by mail) or by e-mail. The return form can be downloaded from the e-store.
6.2. The Company confirms receipt of the return form with a notice to the Customer.
6.3. The Customer is obliged to return the product within 14 calendar days from the submission of the return form. The withdrawal period is calculated from the day the Customer or a third party named by them, who is not the courier, has received the product. If the order consists of more than one shipment, the withdrawal period is calculated from the day the last shipment arrived to the Customer.
6.4. Upon receipt of the return form, the Company shall return to the Customer immediately, but no later than 14 days all payments received from the Customer according to the sales agreement, including the shipping costs.
6.5. If possible, the products should be returned in the original transport packaging (we kindly ask the Customer to carefully open the product packaging without damaging it), and all returned products from one order should be together. Direct costs related to the return are borne by the Customer. If the returned product does not correspond to the one ordered (e.g. a wrong or defective product), the costs related to the return shall be paid by the Company.
6.6. The returned product must be unused and undamaged. The Customer has the right to inspect the product in the manner normally permitted in the store, and the Customer is responsible for the decrease in the value of the product due to inspecting the product or using it in a way other than the above.
6.7. If you wish the product to be repaired, changed or replaced, or you want to return it, please fill in the return form.
6.8. The Customer has the right to return the product or to get it replaced if the product is completely unused, has all labels and documents attached to the shipment, including the invoice issued to the Customer. The right of withdrawal does not apply if the product has been used (see clause 6.6.), there are no labels enabling identification of the product, and no proof of purchase.
6.9. The Customer can ask the replacement of the product within 14 days after receiving it if the ordered product does not fit and the Company can offer a replacement in a suitable size. It is always advisable to consult with the Company before asking for a replacement via the contact form, e-mail info@profline.ee or by phone at +372 505 5890 (from Monday to Friday 8:30 a.m. – 4:30 p.m.).
6.10. The 14-day right of return does not apply to products that are tailor-made according to the personal needs or requirements provided by the Customer.
6.11. The Company does not provide the customer with maintenance service or customer service for the items of the contract after the execution of the contract. The maintenance of the items is carried out only in accordance with the care instructions sewn into all items.
6.12. In the event that the Customer and the Company do not reach an agreement in their dispute, the Customer has the right to apply to the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority for an out-of-court settlement of the dispute. The Committee has the competence to resolve domestic and cross-border customer disputes arising from the agreement between the customer and the trader if the trader’s place of establishment is the Republic of Estonia. The requirements for submitting an application to the Consumer Disputes Committee can be found on the website https://komisjon.ee/et/avalduse-esitamineReview of the complaint at the Consumer Disputes Committee is free of charge. Disputes are resolved based on the law of the Republic of Estonia.
6.13. In case of disagreement with the Committee’s decision, the parties have the right to appeal to the Harju County Court.

7. Making complaints

7.1. The Company is responsible for non-compliance and defects of the products within two years from the date of sale of the products to the Customer noted on the sales invoice.
7.2. Upon discovery of non-compliance or defects of the product, the Customer has to notify the Company immediately, but no later than within two months of becoming aware of the non-compliance, by sending the relevant information to info@profline.ee or by mail to AS Profline, Veerenni 29 Tallinn, 10135. The Customer is obliged to stop using the product immediately. The returned product must be clean.
7.3. In case of a product that does not conform to the agreement or is defective, the Customer has the right to demand the fulfillment of the obligation from the Company, withdraw from the agreement and demand compensation for damage, reduction of the price, and, in case of delay in fulfilling the financial obligation, demand a fine for delay in accordance with the law of the Republic of Estonia.
7.4. In case of a non-compliant or defective product, the Customer has the right to first demand free repair or replacement of the product with a product that meets the requirements or is free of defects, or return the product at the expense of the Company.
7.5. The Customer has the right to demand a reduction of the purchase price of the product or termination of the agreement and a refund of the amounts paid for the product, if:
• The Company cannot repair or replace the product;
• Repair or replacement fails;
• The Company has not eliminated the defects within a reasonable time;
• The Company has caused an unreasonable inconvenience to the Customer.
7.6. In case of a return of the product that does not meet the requirements, the amount paid for the product will be reimbursed to the Customer, together with shipping costs, to the bank account indicated by the Customer, within 14 calendar days. The Company has the right to delay the reimbursement of the paid amounts until the Customer has returned the product or provided proof of return.
7.7. The company does not reimburse the costs incurred by the Customer in case of non-compliance or defects of the product and is not responsible for them, if:
• The value of the product has decreased, or the product has been damaged due to the Customer’s fault;
• Defects have occurred due to non-intended use of the product, incl. due to non-compliance with maintenance instructions;
• The value of the product has decreased due to natural wear and tear caused by normal use;
• There is no document proving the purchase.
7.8. In case of disagreement between the Customer and the Company regarding the defects of the product, the Customer has the right to make a complaint to the Company, stating their name and contact details, the date of making the claim, the description of the product’s defect, and an expected solution. The Company responds to the Customer’s complaint in writing or by e-mail within 15 days.
7.9. In the event that the Customer and the Company do not reach an agreement in their dispute, the Customer has the right to apply to the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority for an out-of-court settlement of the dispute. The Committee has the competence to resolve domestic and cross-border customer disputes arising from the agreement between the customer and the trader if the trader’s place of establishment is the Republic of Estonia. The requirements for submitting an application to the Consumer Disputes Committee can be found on the website https://komisjon.ee/et/avalduse-esitamine. Review of the complaint at the Consumer Disputes Committee is free of charge. Disputes are resolved based on the law of the Republic of Estonia.
7.10. Link for online dispute resolution of consumer disputes through the ODR platform:
7.11. In case of disagreement with the Committee’s decision, the parties have the right to appeal to the Harju County Court.

8. Processing of personal data

8.1. Data stored in the e-store environment about the Customer and their orders are treated as confidential data. The Company does not disclose the data it has become aware of to third parties.
8.2. By entering data in the e-store and by accepting AS Profline’s Terms of use, the Customer grants the right to collect and process the Customer’s personal data (name, contact phone, e-mail address, delivery and/or home address) and to forward personal data to logistics partners for the delivery of goods.
8.3. Data communication between the Customer and the banks is encrypted, which ensures the security of the Customer’s personal data and bank details. The Company does not have access to the Customer’s confidential bank details. By submitting the order, the Customer consents to the processing of their personal data in the Payment Center to the extent necessary for the provision of financial services.
8.4. The e-store www.profline.ee/pood has the right to use the Customer’s home or location address and e-mail address to forward advertising and other information to the Customer only with the Customer’s consent.
8.5. The Customer has the right to prohibit the collection and use of their personal data at any time, unless it is necessary to collect a claim arising from the agreement or to deliver the products.
8.6. Electronic personal data is used for direct mail only if the Customer has given separate consent for this.
8.7. The personal data provided by the Customer to the Company when making a purchase are protected and processed in accordance with the requirements of the Personal Data Protection Act.
8.8. Personal data is collected and processed for the following purposes: for sales analytics and insights, for making offers to the Customer, and for conducting customer satisfaction surveys.
8.9. The Customer’s personal data is processed by AS Profline (Reg No 10480935, Veerenni 29, 10135 Tallinn).
AS Profline may authorize other legal entities (authorized processor) to process personal data, provided that an agreement has been concluded with such a processor, according to which the authorized processor is obliged to keep the processed personal data confidential and to ensure the protection of personal data in accordance with the requirements stipulated by law.
8.10. AS Profline makes the up-to-date list of such legal entities available to the Customer upon the Customer’s request, submitted in writing to AS Profline, Veerenni 29, 10135 Tallinn or digitally signed to profline@profline.ee.